Job description

SummaryStarbucks is seeking for an analytics technical leader to re-imagine how we bring life to data through business intelligence self-service, data café, visualization and managed analytics applications.We are looking for a senior leader who has proven experience transforming a global company with cutting edge data & analytics platforms to provide insights on customers, partners, digital, supply chain, marketing and other facets of the business to drive key business decisions. This director position will own the architecture, design, development & deployment of brand differentiating business, technology, analytics capabilities.Join us if you want to be part of this transformation agenda and help us develop a world-class people-centric brand to enable Starbucks on its journey to 2020 and beyond. Be part of our Big Data Intiatives, Data Fabric, Data Café. We are looking for you if you are able to lead the Next Gen Business Intelligence services for current and future state!Summary Of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Leadership – Establishes goals for the work group, develops organizational capability, and models how we work together:

  • Innovation – Instills innovation into daily activities to transform technology solutions. Leads with industry technology trends that propel the organization into the future.
  • Inspire – Demonstrates passion that motivates, influences, and inspires partners to accomplish extraordinary things. Creates an engaging environment where individuals take action, connect with others, participate, and deliver.
  • Communication – Communicates with Impact. Listens effectively, processes, and takes appropriate action. Facilitates collaborative discussion across groups to drive solution definition. Effectively engages through verbal and written communications. Communication is clear regarding purpose, desired outcomes, key messages, and audience needs.
  • Influence – Advocates change in an authentic and transparent way by leveraging relationships and organizational savvy to influence and encourage adoption by others.
  • Mobilizing Cross-Functional Teams – Brings people together from different disciplines to improve problem-solving and decision-making. Fosters collaboration to enable team to achieve customer satisfaction and goals. Encourages open-mindedness and calls partners to action. Empowers team with both the authority and the accountability to accomplish the assigned goal.

Strategy and Portfolio – Accountable for defining high-level, shared vision/approach. Develops strategic technology vision and supporting operational plan for next generation analytics services.

  • Roadmap – Accountable for developing capability roadmap and delivery strategy by translating capabilities into technology solutions.
  • Business Partnership – Advocates and aligns business requirements and vision with technology strategies to deliver solutions enabling critical business capabilities. Ensures that service level agreements are consistently met/exceeded.
  • Vendor Relationships – Builds strong vendor relationships to influence product roadmaps and ensure quality service delivery. Negotiates with vendors, ensures product and contract compliance, and manages ongoing relationships.
  • User Experience – Owns the user experience holistically for analytics applications. Creates a rich and engaging & immersive user experience that cohesively links all available information & analytics that unlocks new insights.
  • Industry Knowledge – Stays current with relevant industry technology trends and provides thought leadership.
  • Functional Expertise – Evaluates solution options for addressing business requirements and makes appropriate recommendations.

Planning & Execution – Develops strategic and operational plans for the work group, manages execution, and measures results:

  • Solution Support/Sustainment – Establishes and manages departmental policies and procedures for system support and maintenance. Directs ongoing system maintenance and user support for the business unit to ensure integrity and availability of systems to support business needs. Adheres to standards and guidelines.
  • Program & Project Delivery – In partnership with the PMO, establishes and aligns on business case, project budget, resource requirements, and scope. Ensures that projects meet expectations for quality, timeliness, and cost effectiveness. Directs project and program plan development and manages resource allocation in conjunction with other directors and executive management. Oversees global application systems development projects, works to remove barriers, and facilitates compliance with project management best practices.
  • Product/Service Management – Responsible for delivering business capabilities. Develops and maintains expertise for respective technology platforms and business functions. Acts as focal point for the platform and provides the platform’s point of view for cross-functional work, issues, and decisions. Understands and communicates dependencies for platform development, implementation, release, maintenance, and enhancements.
  • Financial Acumen/Budget – Develops and manages annual capital and expense budgets.

Responsible For Recruitment And Selection Through Career ManagementPartner Development & Team Building – As our partners are key to our success, engages continuously to attract and develop talent with business acumen, technical expertise, and thought leadership.

  • Performance Management – Accountable for the performance of their direct and indirect reports including productivity, quality of work, collaboration and attitude/behavior of their team. Builds effective teams by providing partners with coaching, feedback, and developmental opportunities. Conducts and ensures ongoing two-way performance discussions. Oversees training and development of partners directly and indirectly managed. Ability to manage teams comprised of technical and analytical professionals at a variety of levels. Challenges and inspires team members to achieve results.
  • Talent Planning – Identifies current and future state skills needed and determines best way to fill gaps through partner development and/or acquisition.
  • Resource Planning – Accountable for understanding, estimating, and staffing for their area. Makes effective staffing decisions. Plans for and makes effective staff decisions leveraging staff augmentation options to ensure no gaps in service/staffing occur.

Qualifications: What we’re looking for:

  • Ability to hire, manage and grow a team of technical experts that cohesively build and operate secure, durable, flexible, accessible solutions. Requires an understanding of relevant development languages, tools, frameworks, utilities and technical dependencies.
  • Recognizes, values and champions high quality, reusable software with minimal defects on the team.
  • Remains up to date on industry trends and ability to incorporate new technologies, concepts and development languages into the platform fabric through platform initiatives.
  • Experience developing physical and virtual communities to celebrate data, information, business insights, advanced analytics practices and relevant tooling
  • Experience building immersive visual applications using JavaScript, Tableau, PowerBI or similar tools
  • Experience building, operating and managing large scale interfactive data applications
  • Experience managing self-service analytics platforms and data operations teams is a plus
  • Experience in data science algorithms, methodologies, tools is a big plus
  • Strong experience to enterprise security protocols, building RESTful services, best practices around cloud deployments.
  • Working knowledge of application architecture, infrastructure and security concepts and technical implementation.
  • Familiarity and curiosity in the business context and trends, as well as the business customers’ opportunities. Awareness of the functional aspects of the solution.
  • Ability to lead and influence cross functional teams that include architects, analysts, developers and QA analysts
  • Ability to articulate ideas, using facts and data, for solutions to both technical and business communities
  • Excellent verbal and written communication skills to communicate effectively at all levels of the organization
  • Experience presenting to executives and all leadership levels
  • Ability to influence and negotiate strategy and roadmaps in planning exercises
  • Strong analytical and problem-solving skills
  • Experience managing budgets and resources
  • Ability to balance multiple priorities and meet deadlines
  • Ability to make timely and effective decisions using a mixture of intuition, analysis, experience and judgment
  • 7+ years of hands-on experience in large-scale software development with emphasis on advanced analytics, data visualization and business intellingence applications with machine learning and AI
  • Strong interactive, collaborative analytics enablement experience
  • Experience with Big Data platforms, visualization tools such Power BI, Tableau, Microstrategy and other similar tools
  • 7+ years of experience motivating and leading in the Business Intelligence space
  • MS/BS in Computer Science or related field

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.