KPMG India

2

Job description

Key Responsibilities— Data validation, ensuring newly created data is accurate and valid.— Liaise with people requesting new client contact / account records via the bulk upload process including data validation processes using PowerBI— Enrich client records with information held in other platforms / data sources— Use external research tools for data validation and data enrichment activities— Remove duplicate client account / contact records— Liaise with the National Client Support team to ensure that the two systems are aligned (SAP &CRM)— Check Sentinel for Sentinel ID number and add number to client account record in CRM— Check account hierarchy against Sentinel Hierarchy and make changes accordingly. Deal with data updates requests on behalf of the business where required— Review the FTSE 350 on a quarterly basis— Deal with more complex CRM queries routed from the IT helpdesk/Finance & EM Helpdesk— Run and build complex in-system advanced find queries and share with business representatives— Manage daily CRM deployment process. Update master deployment file to ensure we can track users who have been assigned a license, completed training/ Risk declaration and who has been given access to CRM. Monthly KPI reporting on support tickets and utilization— Dealing with daily marketing opt outs and bounce backs.Desired Skill— Drive and commitment to deliver a high quality service to the KPMG network— Professional and organized approach to work and a strong team player— Working to strict deadlines and flexibility in time management to adjust to global teams— Excellent written and verbal communication skills— Understanding of relational databases, in particular Microsoft Dynamics D365 and SAP— Appreciation of the sequential query language— Eye for detail and accuracy— Excellent working knowledge of Excel in particular the use of VLOOKUP— Ability to work with large data sets across multiple sources— Ability to think outside the box and develop or enhance business processes, rather than just following predefined processes— Good communicator both verbal and written and then face to face as well remotely— Problem solving— Works well within a team environment

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